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Industry

Field Service Management

We build service-management software for businesses that install and maintain machines: ticketing, technician dispatch, full machine history, and role-based dashboards that work from the field.

When a machine breaks, the cost is downtime — for the customer and for the service business that has to respond. Yet too much of this work lives in call logs, chat threads, and a technician's memory. Jobs slip, history is lost, and nobody can say where an engineer is.

Sammed Technosol builds SamTechy, a machine service-management platform now in development. It gives every ticket an owner and a timeline, keeps each machine's full service history, and puts dispatch and performance in the pocket of every engineer, dealer, and client.

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The challenges

What slows field service management down

Service requests scatter across calls and messages, so jobs fall through without a single owner.
A machine's service and warranty history is hard to retrieve when the next fault arrives.
Dispatching the right technician to the right job depends on someone's memory, not a system.
Admins, dealers, engineers, and clients each need a different view of the same job.
AMC renewals and warranty windows lapse quietly when nothing tracks them.
Field staff need the system on a phone, not tied to a desk back at the office.
How we help

Practical software for the way this sector works

Smart ticket management with real-time assignment, so every request has an owner from the moment it is raised.
Per-machine tracking of service history, warranty, and models, retrievable on the next call-out.
Role-based dashboards for admin, dealer, engineer, and client, each showing the right slice of the job.
A mobile-first app so technicians update jobs from the field, with push notifications and org-level data isolation.
Performance analytics with Excel and PDF export to see how the service operation is actually running.
AMC and reward-scheme automation so renewals and incentives do not depend on someone remembering.
Built for this sector

Products from our ecosystem

SamTechy

Every machine, every ticket, tracked.

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Relevant services
Custom Software DevelopmentMobile App DevelopmentWeb Application DevelopmentCRM Development
FAQ

Field Service Management — questions

What does SamTechy do?

SamTechy is a machine service-management platform. It handles ticketing, technician dispatch, and full machine history, with role dashboards for admins, dealers, engineers, and clients. It is currently in development.

Can technicians use it in the field?

Yes. It is mobile-first, so engineers raise, update, and close jobs from a phone, with push notifications keeping everyone on the same job in sync.

Does it keep a history for each machine?

Each machine carries its service history, warranty, and model details, so when a fault recurs the next technician opens the full record instead of starting from nothing.

How are different users kept separate?

The platform uses role-based dashboards and org-level data isolation, so an admin, a dealer, an engineer, and a client each see only what is theirs to see.

Does it track AMC and warranty?

Yes. AMC renewals and reward schemes are automated, and machine warranty windows are tracked, so renewals and entitlements do not lapse unnoticed.

Working in field service management?

Tell us where the manual work piles up. We'll show you what software can realistically remove.

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